Phoenix (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or engage our services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, business name, and postal address.

• Business Information: Company registration number, financial details (only when relevant to services provided).

• Technical Information: IP address, browser type, operating system, and website usage data.

• Communication Records: Any correspondence you send to us, including emails and form submissions.

2. How We Use Your Information

We use your information to:

• Provide and manage our services.

• Respond to enquiries and consultation requests.

• Process contracts and agreements.

• Improve our website and services.

• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data under one or more of the following bases:

• Consent – when you have given us permission to process your data.

• Contract – when processing is necessary for the performance of a contract.

• Legal Obligation – when we are required to comply with UK laws.

• Legitimate Interests – when processing is necessary for our business purposes and does not override your rights.

4. Sharing Your Information

We may share your data with:

• Licensed insolvency practitioners working with Phoenix.

• Professional advisers such as accountants and solicitors.

• Regulatory bodies when legally required.

• Third-party service providers for IT, hosting, or email delivery.

We will never sell your personal information.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data.

• Request correction of inaccurate data.

• Request erasure of your data (“right to be forgotten”).

• Restrict or object to processing.

• Request data portability.

To exercise these rights, contact us at: info@the-phoenix.co.uk.

7. Security of Your Data

We use appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

8. Cookies

Our website uses cookies to improve functionality and analyse usage. You can disable cookies in your browser settings, but some parts of the site may not function correctly.

9. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.

10. Contact Us

If you have any questions or complaints about how we handle your data, contact:
Email: info@the-phoenix.co.uk
Phone: 0141 345 3228
Address: Phoenix Solutions Group Business
First Business Centre, Phoenix Retail
Park, Paisley, Scotland, PA1 2FB